Terms & Conditions

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This page, together with the documents referred to on it tells you the terms and conditions on which we supply any of the products listed on our website www.ambiprint.co.uk (“our site”) to you. Please read these terms and conditions carefully before ordering and Products from our site. If you order any of our products, you are bound by these terms and conditions. Please note that we do go on to limit our liability below.


  1. Information about us.

Our site is operated by Triple Take Ltd (our parent company), trading as AmbiPrint. We are registered in England and Wales under company number 09850453, and our registered office and main trading address is at Triple Take Ltd, Omnibus Business Centre, 39-41 North Road, London, N7 9DP. Our VAT number is 231580235.

  1. Your status.

Bu placing an order through our site you warrant that:

You are legally capable of entering into binding contracts; and

You are at least 18 years old.

  1. How the contract is formed between you and us.
    1. Your order constitutes an offer to us to buy a Product or Products. All orders are subject to our acceptance, and we will confirm such acceptance to you by electronic notification at the end of the ordering process. We are unable to issue an Order Confirmation until such time as the ordering process is complete. The contract between us will only be formed when we send you the Order Confirmation. Once the contract has been formed, the terms of the contract cannot be varied without our explicit written consent.
    2. As the products will have been made to your specification, you will not have any right to cancel the order.
    3. Payment by cheque will not be acceptable.
  2. Refund Policy
    1. We reserve the right to rectify defective work by reprinting and shall not be liable to refund.
    2. AmbiPrint will credit your account if we deem a refund should be made.
    3. If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so.
    4. If you opt to have work re-done by a third party without reference to us you automatically revoke your right to any remedy from us.
    5. All defective work must be returned to us before replacement. If the subject work is not available, we will assume that it has been accepted and no replacement will be provided.
    6. Refunds will take up to four working days once AmbiPrint has agreed to refund. This cannot be completed any faster.
    7. CANCELLATION CHARGES: Any costs incurred for work already carried out or which have been paid or is owed by AmbiPrint up to the date of written cancellation will be invoiced for by AmbiPrint.
  3. Use of our designs
    1. All images on our site are either owned or loaned by us. From time to time, we may grant you a non-exclusive perpetual license for you to use the designs on your advertising material (such as vans and signage) and business stationery PROVIDED that you do not use the designs on any product intended for sale or resale by you.
  4. Material and information provided by you
    1. Personal Information is processed and stored in accordance with our Privacy Policy.
    2. Whenever you make use of a feature on our site, you indemnify us for any breach of acceptable use policy.
    3. You agree that all material uploaded by you onto our site will be done so at your own risk. You must retain a copy of all material you upload. We expressly exclude all liability for any uploaded material which is lost or damaged during or after the uploading process.
    4. Failure to follow our site’s instructions for uploading your material may result in poor quality products. We accept no responsibility for poor quality products in those circumstances.
    5. You must not upload any material which will breach any third party rights to such material unless you have their express consent. We have the right to disclose your identity to any third party claiming that any material uploaded by you to our site constitutes a violation of their rights.
    6. We have the right to remove any material uploaded by your or not to fulfil any order if, in our opinion, such material does not comply to our content standards. You will receive a full refund of any sums already paid for an order we do not fulfil.
    7. You agree only to provide someone else’s personal information if they have given express consent to use it in respect of the products you have ordered.
    8. We may establish policies and limits concerning our storage of material uploaded by you and the amount of any material that may be uploaded. We may delete your material stored by us which is inactive for an extended period of time without reference to you. We may change our policies and limits at any time, in our sole discretion, with or without notice to you. To the extent that we are permitted to do so by law, we may delete your material stored by us at any time.
  5. Approvals
    1. Prior to producing the products we produce an electronic proof
    2. Your statutory rights are not affected by these terms and conditions.
  6. Availability and Delivery
    1. Unless there are exceptional circumstances, your products will be despatched for delivery in accordance with the delivery service chosen by you at the ordering process:
      1. Standard delivery: is noted on the ordering page.
      2. If you arrange a quicker order turnaround, we will endeavour to ensure that the turnaround time is in accordance with the agreed.
    2. Working days are Monday to Friday, excluding UK bank holidays.
    3. An individual part is classed as a standalone product that may be sold in packages (eg in 1000 business cards, an individual part is 1 business card).
    4. Where delivery is delayed due to exceptional circumstances, we will endeavour to supply you with your product as soon as we reasonably can.
    5. Where delivery has not been possible and additional charges and time are incurred, we reserve the right to make an additional charge.
    6. All products will be signed for delivery. If anyone other than the intended recipient signs for the product and the product is subsequently not delivered to the intended recipient we will incur no liability, provided that the parcel was delivered to the address provided by the purchaser.
  7. Non-Delivery
    1. You must notify us within 30 days of any failure on our part to deliver the products in order that we can investigate the failure and take appropriate action.
    2. The earliest date we will attempt to claim against most couriers is 15 working days from the date of dispatch; as such we will not process a reprint before this time. You should notify us by phone or email if your goods have not arrived after 15 working days.
    3. Once you have notified us in accordance with 8b, we will send you a form to complete and return to us. Once the form is received we will redeliver products to you, at no further cost to you.
  8. Quantities
    1. All reasonable endeavours will be made to deliver the correct quantity of products to you.
    2. You acknowledge that variations in respect of quantities are a reality within the printing industry.
    3. Our liability in respect of shortages are as follows:
      1. Order of 25-100 pieces – Shortage of up to 5%=No credit. Shortage of 6-20%=Pro Rata Refund. Shortage of >21%=Missing items replaced.
      2. Order of 101-1000 pieces – Shortage of up to 5%=No credit. Shortage of 6-7=Pro Rata Refund. Shortage of >7%=Missing items replaced.
  • Order of 1001-5000 pieces – Shortage of up to 3%=No credit awarded. Shortage of 4-7%=Refund calculated on pro rata basis. Shortage of >7%=Missing items replaced.
  1. Order of 5001+pieces – Shortage of up to 20%=No credit awarded. Shortage of 3-4%=Refund calculated on pro rata basis. Shortage of >4%=Missing items replaced.
  1. All overages may be kept by you at no extra cost.
  1. Quality
    1. You accept that variations in colour are a reality of the print process for files submitted. You also understand and accept that computer hardware is such that we cannot guarantee that the product colours will match those displayed on your computer screen during the ordering process.
  2. Risk and title
    1. The Products will be at your risk from time of delivery.
    2. Ownership of the products will pass on to you on delivery.
  3. Price and payment
    1. The price of any products will be as quoted on our site, except in cases of obvious error.
    2. These prices do not include VAT and delivery costs, which will be added to the total amount due as set out in the Basket section of the online ordering process.
    3. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you confirmation.
    4. We do not store any credit or debit card data.
  4. Out replacement policy
    1. If you believe a product to be defective, we may request that you return the product for our examination.
    2. Our liability in respect of misprints is as follows:
      1. 25-100: Misprints of <6%=no credit awarded. 6-20%=Refund calculated on pro rata basis. >20%=Defective Items replaced.
      2. 101-1000: Misprints of <6%=no credit awarded. 6-7%=Refund calculated on pro rata basis. >7%=Defective Items replaced.
  • 1001-5000: Misprints of <4%=no credit awarded. 4-7%=Refund calculated on pro rata basis. >7%=Defective Items replaced.
  1. >5000%: Misprints of <2%=no credit awarded. 2-4%=Refund calculated on pro rata basis. >4%=Defective Items replaced.
  1. Claims
    1. Claims for damage, shortages or non delivery must be advised by phone or email within 30 days of the date that the products were despatched.
    2. We shall not be liable in respe3ct of any claim unless we are notified in accordance with 14a except where you demonstrate to our reasonable satisfaction that it was not possible to comply with this requirement and that your claim was made as soon as reasonably possible.
  2. Our Liability
    1. Our liability in connection with any product purchased through ambiprint.co.uk is strictly limited to the product and the delivery costs.
    2. We do not exclude or limit in any way our liability:
      1. For death or injury caused by our negligence;
      2. Under section 2(3) of the Consumer Protection Act 1987;
  • For fraud or fraudulent misrepresentation; or
  1. For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
  1. Whether caused by our negligence, breach of contract or breach of duty, we exclude all liability for:
    1. Any direct loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste management or office time; or
    2. Any indirect or consequential loss or damage of any kind however arising, even if foreseeable.
  2. Written communications
    1. When using our site, you accept that communication with us will be by electronic means only. We will contact you by email or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication, and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
  3. Notices
    1. You must give notice to ambiprint.co.uk either at its registered office by registered post at your cost, or electronically using the messaging section of our site. We may give notice to you at either the email or postal address you provide to us when placing an order, or in the way specified in paragraph 16. Notice will be deemed received and properly served:
      1. Within 1 working when given electronically; and
      2. 3 working days after the date of posting any letter when served by post.
    2. In providing the service of any notice, it will be sufficient to prove that such notice was properly addressed and sent.
  4. Transfer of rights and obligations
    1. The contract is binding on you and us and on our respective successors and assigns.
    2. You may not transfer, assign, charge or otherwise dispose of a contract or any of your rights or obligations arising under it without our prior written consent.
    3. We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time under the term of the contract.
  5. Events outside our control
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside of our reasonable control (Force Majeure Event).
    2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (though without limitation) the following:
      1. Strikes, lock-outs, or other industrial action.
      2. Civil commotion, riot, invasion, terrorist attack or threat thereof, war (declared or not), or the threat or preparation of war;
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster;
  1. Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public transport;
  2. Impossibility of the use of public or private telecommunications networks; and
  3. The acts, decrees, legislation, regulations, or restrictions of any government.
  1. Our performance under any contract is deemed to be suspended for the period that the Force Majeure continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring to a close the period of Force Majeure, and to find a solution by which our obligations under the contract may be performed in spite of the Force Majeure Event.
  1. Waver
    1. If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
    2. A waiver by us of any default shall not constitute a waiver of any subsequent default.
    3. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with paragraph 17 above.
  2. Severability
    1. If any of these terms and conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by the law.
  3. Entire Agreement
    1. These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding, or arrangement between us, whether oral or in writing.
    2. We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiation between us prior to such contract except as expressly stated in these terms and conditions.
    3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.
  4. Our right to vary these terms and conditions
    1. We have the right to revise and amend these terms and conditions from time to time.
    2. You will be subject to the policies and terms and conditions in force at the time that you order any products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to these terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the products).
  5. Law and Jurisdiction
    1. Contracts for the purchase of products through our site will be governed by the laws of England and Wales. Any dispute arising from, or related to, such contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.